Callers whose call was rejected due to Busy on Busy will see a notification in their Skype for Business client stating that the user they attempted to reach is busy on another call.

Users will see missed-call notifications on their Skype for Business clients and devices, and they will be notified by email as well. Based on the user's Busy Options settings, the call that is rejected or sent to voice mail would not ring on any of the user's call devices-including Macintosh, Windows Desktop, mobile clients, or IP phones-on which the user is signed in. Regardless of how their busy options are configured, users in a call or conference, or those with a call on hold, are not prevented from initiating new calls or conferences.Īfter configuration, the Busy Options setting is in effect for all the user's Skype for Business call devices and clients. If a problem occurs and users fail over to another Front End Server or to another pool in Skype for Business Server, their Busy Options settings will be preserved. The Busy Options feature provides failover capability. Voicemail on Busy - In which new incoming calls will be forwarded to voice mail if the user is busy.

If Busy Options is enabled for the organization, all users in your organization, both Enterprise Voice and non-Enterprise Voice users, can use the following features:īusy on Busy - In which new incoming calls will be rejected with a busy signal if the user is busy. For information about how to install and configure Busy Options, see Install and configure Busy Options for Skype for Business Server. This topic describes the features of Busy Options. The Busy Options policy is supported for failover and disaster recovery on paired Front End Pools and Survivable Branch Servers (SBS). New or incoming calls can be rejected with a busy signal or forwarded to voice mail. Read about the Busy Options feature in Skype for Business Server.īusy Options is a new voice policy introduced in the July 2016 Cumulative Update that allows you to configure how incoming calls are handled when a user is already in a call or conference, or has a call placed on hold.

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